Privacy Policy

Effective Date: October 12, 2026

Crestwood Pharmacy and Soda Fountain (“Crestwood Pharmacy,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains the types of information we may collect through our website, appointment and communication systems, and related services; how we use that information; and the choices available to you.

1. Information We Collect

We may collect information that you provide directly to us, including:

  • Name

  • Email address

  • Phone number

  • Physical address

  • Appointment information and preferences

  • Records of inquiries and customer-service requests

  • Communication preferences and consent records, including SMS opt-in records and timestamps

We may also collect limited technical information when you use our website, such as:

  • IP address

  • Browser and device information

  • Website usage information

  • Cookies and similar technologies

2. How We Use Your Information

We may use the information we collect to:

  • Provide pharmacy, wellness, appointment, and customer-support services

  • Communicate with you regarding appointments, inquiries, and services you have requested

  • Send communications for which you have provided appropriate consent

  • Maintain records of your communication preferences and consent

  • Operate, maintain, and improve our website and services

  • Protect the security and integrity of our services

  • Comply with applicable legal and regulatory requirements

3. SMS Messaging and Consent

If you choose to opt in to SMS messaging from Crestwood Pharmacy and Soda Fountain, we may send messages related to services you have requested, including appointment confirmations, appointment reminders, rescheduling information, customer-support communications, and other service-related updates.

You will receive SMS messages only after you have provided consent through the applicable opt-in process.

You may opt out of SMS messages at any time by replying STOP. After opting out, you may receive a final confirmation message. You may reply HELP for assistance.

Message frequency varies based on your interactions with us and the services you use. Message and data rates may apply.

We maintain records of SMS consent and opt-out activity as appropriate.

4. SMS Data Privacy

We do not sell, rent, or share mobile phone numbers or SMS opt-in information with third parties or affiliates for their own marketing or promotional purposes.

Mobile information and SMS consent records may be shared only with service providers or messaging platforms when necessary to operate the messaging service and deliver communications you have requested.

Text-message originator opt-in data and consent information are not shared with third parties for unrelated marketing purposes.

5. Information Sharing

We may share information with service providers that assist us in operating our business and delivering services, such as website, scheduling, communications, payment-processing, or technology providers.

These providers receive information only as reasonably necessary to perform services on our behalf.

We may also disclose information when required by law, legal process, or a valid governmental request, or when reasonably necessary to protect our rights, customers, employees, or business.

We do not sell personal information.

6. Data Security

We take reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, disclosure, alteration, or loss.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

7. Cookies and Website Technology

Our website may use cookies and similar technologies to operate the site, remember preferences, understand website usage, and improve the user experience.

Your browser may allow you to limit or disable cookies. Some website functions may not operate as intended if cookies are disabled.

8. Your Choices

You may:

  • Opt out of SMS messages by replying STOP

  • Opt out of marketing emails using the unsubscribe option provided in those emails

  • Contact us to ask questions about your personal information or communication preferences

  • Withdraw consent for future optional communications

9. Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties. Their privacy practices are governed by their own policies, and we encourage you to review those policies when using third-party services.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The current version will be posted on this page along with its effective date.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please email: tyler@bhamrx.com